Booking terms and conditions

We request that you return a signed copy of this document with your Reservation Form and your first deposit, and keep a copy for your records.

Prices

All prices are listed in United States currency. Prices are up-to-date as of the date or publication and are subject to change at any time due to unforeseen circumstances, including changes in fees, taxes, exchange rates and other charges by third parties.

Prices Include:

• All domestic transportation in Mongolia.
• Accommodation as indicated in the tour itinerary.
• Three full meals per day of the tour (breakfast, lunch, dinner), unless otherwise indicated.
• Presentations and workshops by local experts.
• Entrance fees to all museums and performances indicated in the tour itinerary.
• All local taxes and gratuities.
• The services of an international tour leader and local interpreters for the duration of the tour.
• Pre-departure information package and reading materials.

Prices Do Not Include:

• International airfare to Ulaanbaatar.
• Airport departure taxes.
• Passport and visa fees.
• Medical, travel and cancellation insurance.
• Excess baggage charges.
• Items of a personal nature, including souvenir purchases, telephone communications, and alcoholic beverages.

Reservations

Reservations may be made by submitting a completed Reservation form accompanied by an initial deposit of $500.

Reservations must be completed by submitting the complete Tour Fee no later than 30 days before the starting date of the tour. If a reservation is not completed by that date, the reservation may be cancelled and the $500 deposit forfeited.

Cancellation Policy

A reservation must be cancelled in writing by mail, fax or email. A cancellation fee of $100 will apply to reservations cancelled less than 60 days and more than 30 days before the starting date of the tour, and $250 for reservations cancelled less than 30 days before the starting date of the tour. The date of a cancellation is the date on which notice of the cancellation is received by Mandal Tours Inc.

There will be no refund of fees paid where a tour participant does not take part in the tour or cancels after the starting date of the tour.

Payments

All payments are to be made in United States currency. Other convertible currencies will be accepted, but an administration fee of $25 will be added for handling the conversion.

Payment may be made using a Visa, Master Card or American Express account, or by cheque or money order made out to Mandal Tours Inc. in United States currency. Please note that returned cheques will be subjected to a non-refundable administration fee of $30. A certified cheque will be required to replace the returned item.

Changes in Itineraries

Changes in a tour itinerary may be made to ensure success of the tour. Any changes are expected to be minimal and will not be considered grounds for cancellation or refunds.

Travel and Documentation

Travel to and from Ulaanbaatar before and after a tour is the sole responsibility and at the cost of the tour participant. Participants are advised to make all necessary international travel arrangements well in advance of the tour date, as the availability of seats on flights to Mongolia is often limited.

Although Mandal Tours can provide the references of travel agents who provide booking services for travel to Mongolia, no responsibility is accepted for any liability or loss that may be caused by the actions of any such agent.

To enter Mongolia, a tour participant requires a valid passport. No visa is required for United States citizens visiting for fewer than 90 days; citizens of most other countries require a tourist visa, which can be obtained from the Mongolian embassy or consulate in their country of residence.

Where an invitation to Mongolia is required to obtain a visa, Mandal Tours in Mongolia will arrange for the requisite invitation.

Travel and Medical Insurance

We recommend that all tour participants obtain travel insurance covering such matters as flight cancellation, flight delay and baggage loss or delay. Participants are also responsible for medical insurance for the duration of their trips. These are usually available through your travel and insurance agents.

We strongly recommend that all travellers to Mongolia take out a medical insurance policy that covers emergency evacuation. We also recommend obtaining immunisations against hepatitis A, typhoid, and rabies.

Reservation and Inquiries

All correspondence regarding tours and bookings should be directed to Naran Khangaisaixan (<naran AT mandal DOT ca>)

or by surface mail:

Mandal Tours (Mongolia)
Attn.: Dr. Kh. Khangaisaikhan
P.O. Box 34
Ulaanbaatar 34
Mongolia

Responsibility

Neither Mandal Tours Inc. nor its partners and designated agents can be held responsible for events beyond their control, including but not limited to acts of God, war, weather, terrorist activities, sickness, quarantine, strikes, government restrictions or regulations, or substantial currency fluctuations (10% or more).

Additionally, in the absence of their own negligence, neither Mandal Tours Inc. nor its partners and designated agents can be held responsible for personal injury, property damage, or loss of income, from any event whatever caused by persons not controlled by Mandal Tours Inc. or its partners and affiliates, including, but not limited to airlines, buses, bus companies, railways, taxis, hotels, sub-contracted agents or tour operators and all of their suppliers.

Mandal Tours Inc. will not refund any fees paid by a tour participant that has not collected the necessary documents in time for the tour.